Handling Offers and Counter-Offers
How the offer flow works — receiving offers, making counter-offers, and accepting or declining.
When a buyer is interested in your item, they can send you an offer through LegacyLoop's messaging system. Here is how the offer process works from start to finish.
Receiving an Offer: When a buyer makes an offer, you will see it in your Message Center (accessible from the navigation bar or at /messages). The offer shows the buyer's proposed price alongside your listing price. You also get a notification via the bell icon.
Your Options: When you receive an offer, you have three choices:
- Accept: If the price works for you, click "Accept." The item status changes to Sold and the payment process begins. The buyer is notified immediately.
- Decline: If the offer is too low and you are not interested in negotiating, click "Decline." The buyer is notified and can choose to make a new offer or move on. Declining does not block the buyer from making another offer.
- Counter-Offer: If the offer is close but not quite right, click "Counter" and enter your counter-price. The buyer then has the same three options — accept, decline, or counter back.
Counter-Offer Tips:
- Do not counter too many times. Two rounds of counter-offers is usually the maximum before a buyer loses interest.
- Meet in the middle. If your item is listed at $100 and the buyer offers $70, a counter of $85 shows good faith.
- Consider the item's time on market. If an item has been listed for weeks with no other interest, a lower offer might be worth accepting.
- Factor in your costs. Remember the 10 percent platform fee and any shipping costs when evaluating offers.
Quick Replies: LegacyLoop provides quick reply templates for common responses like "Thanks for your offer, but I am firm on the price" or "I can do [amount] — does that work for you?" These save time when you are managing multiple conversations.
Offer History: All offers and counter-offers are logged in the conversation thread so you have a complete record of the negotiation.
Tip: Respond to offers within 24 hours. Quick responses show buyers you are serious and dramatically increase the chance of closing a sale.